Customer Service is a high demanding job for every industry. There is no business anywhere with no customers and support service. Customer Service main job is to answer the calls, attend to the customers and give support for their queries whereas Information clerks also do similar jobs with keeping records, collecting data, and providing information to customers.

Customer service always works for both products and service-related companies by providing their and an information service always works for service-oriented companies like insurance, and telecommunications.

Every company in the world have multiple positions to work as customer service with a team head or companies with only customers service position with providing support to different companies.

Qualification to become a good customer service is senior secondary school or any degree graduates with good communication skills and listening skills and reading skills with good grammar. With s training for a few days to weeks can get hands-on experience on computer applications.

A customer service job is a good job for every candidate who wishes to grow their career in this industry to gain good experience and confidence to work in customer service for their entire career or a short period.      

A good customer service representative has some special qualities while listening to and attending to the customer that we need to have a look at.

Customer Service Representatives have some simple and important three Ps as professionalism, patience, and a people-first attitude as giving priority to customers that will value their role and assure them to be on the right track.    

Qualities for a Customer service representative and Information Clerk

i) Giving Respect to Customers

Respecting your customers is the priority whether they are a low class uneducated or highly intellectual. Talking with them with respect and helping them understand your product or service in the way they easily get it. Even if the customer complains and is not satisfied and starts abusing and misbehaving a representative must always be patient and respect them.

ii) Good and clear Communication       

A customer representative always tends to have good communication skills and communicate in a simple and clear language to understand them. Your communication must be up to the point and not be elaborate to be finished within a short time.

iii) Active Listening Skills

Listening skills are a priority for a customer representative. Active listening with one time saying without any repetition must be needed for customer service agents. Repletion makes annoying to customers and they are dissatisfied with the experience. Active listening skills with all language slang nationally are essential for a customer service role.

iv) Maintain a Positive attitude

Maintaining a positive attitude towards all talks and intention in providing excellent customer service. Attitude in the way of speaking can change a negative customer experience to a positive customer experience. You must represent only the positive benefits of the products/service for promoting while attending to a customer.    

v) Problem Solving Ability

These are the essential skills while you are working as a customer service representative to solve the problem of the customer and customer-related queries. In many circumstances, the customer may be dissatisfied and create unnecessary problems, and your ability proven at that time to become patient and solve it tactically.

vi) Integrity towards work

Showing integrity and faithfulness towards work makes a good customer service representative. To schedule the work according to the time and see the upcoming events and take further actions without any compulsion. Integrity comes when working at an organization for a long period and enjoying it as your major profession to make yourselves responsible to do everything on time.

vii) Organizational Skills

Organizing everything properly according to the system is a key skill. An unorganized thing makes it very messy and complicated. Whether be the person or his work organizing neatly and promptly is important for the office environment to get the work done smoothly and simply.

viii)Concentration for a long period    

Concentration ability for pretty long hours is a must for every customer service representative. For every data of the customer to send information or make calls with a clear message with concentration makes it converting. Distraction in concentration misleads to wrong message delivery and even your job at risk.

ix) Know your product/service

Knowing your product or service is the first and foremost thing before attending to a customer. Noting all its negative and positive benefits and explaining in detail to the customer and solving their problem with an upsell makes a good customer service agent. Giving an update about its features and services on time and helping them in buying and using or taking services makes you a give a good customer service.

x) Personalize and helpful nature

Giving valued customer support with a generous nature and becoming personalized to send them a greeting or a gift occasionally for your loyal customers is a part customer service job.

Personalization is to make your customer come back again to your company to make as the regular customer will bring more customers when they get better support than any other place. With a helpful nature you seriously sometimes try to solve their problems without thinking the employment benefits and time will please your customer to stick with you to talk and feel comfortable to take any help anytime that gives a reputation to your company.